Delivery, Refunds and Return Policy

Delivery, Returns & Refunds

Guaranteed Christmas Delivery Policy

Please note that the 13th December was the final day for guaranteed Christmas delivery.

All orders placed after this cut-off date will be dispatched as quickly as possible; however, we can no longer guarantee delivery before Christmas Day. Delivery times for orders placed after the deadline will depend on courier capacity and seasonal demand, which may be affected during the festive period. We would like to thank all customers who placed their orders in time for guaranteed Christmas delivery. If you have any questions regarding your order or delivery status, please contact our customer support team, and we’ll be happy to help. Thank you for shopping with us and for your continued support.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. FCG Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. The goods may be sent to you in instalments.

FCG Ltd is proud of its products and confident that you will be impressed with your purchase. Every item we sell is of the highest standard and authenticity, and we take every care to ensure our goods are packaged and shipped safely.

The goods will be delivered to you at the delivery address you provided during the order process, FCG Ltd cannot be held responsible for any errors in the delivery address provided.

Please examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

If you receive the goods damaged, please email contact customerservice@fancavegroup.co.uk or phone us on 03455564111 within 48 hours of the delivery.

You must notify us of any missing items or incorrectly received items within 14 days and return the item to us within 30 days.

Before you return an item, please contact us.