Shipping policy

 

CHRISTMAS DELIVERY

In order to receive your order in time for Christmas we advise that all orders on framed items be made by 13^th December. We ship UK orders with DHL, this means orders will be booked on for next day delivery. DHL will try and deliver your item two more times if you (the customer) is not in. The Fan Cave will not accept responsibility if you (the customer) was not in at the agreed date of delivery. We are striving to ensure all items arrive in time for Christmas. Any issues please contact customerservice@fancavegroup.co.uk

 

Courier Details – UK

All unframed or pre-framed orders sent to England and Wales are sent by DHL. We aim to dispatch all orders within 7 to 8 working days so you should receive your orders within 14 working days of placing them. Please give us a daytime address as all orders have to be signed for.

Courier Details – International (non-UK)

All international orders for framed and unframed products are sent by DHL. Unframed items are sent within 5 days of the order being placed. All framed items take between 7-10 working days to create, once dispatched the times below apply.

For all international order you will be emailed a DHL tracking code and contact details for DHL if you need to speak to someone about your order. We ask you supply a recipient's phone number too, in case our courier has trouble delivering to you.

Please get in touch with customerservice@fancavegroup.co.uk if your order is especially urgent and needed by a particular date or you think it is taking too long to arrive.

A signature will be required on receipt of your order, so please ensure that someone is available at the delivery address when placing your order.

Due to Brexit, some customers may have to pay duties and VAT before or after delivery of the item. The customer is responsible to pay any costs incurred.